Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your computer, mobile device, or browser when you visit a website. They allow a website to recognise a device, remember preferences, support core site functions, and collect information about how the site is used.

Similar technologies, such as pixels, tags, local storage, scripts, and analytics identifiers, may perform related functions and are treated as cookies for the purposes of this policy.

2. How Phoenix Uses Cookies

Phoenix may use cookies to operate this website, maintain security, measure performance, improve site usability, analyse visitor behaviour, remember browser preferences, and support digital communications.

Cookies help us understand which pages are visited, how visitors move through the website, whether content loads correctly, and whether technical or security issues need attention.

3. Types of Cookies We May Use

The website may use the following categories of cookies:

• Strictly necessary cookies: required for core website operation, navigation, security, form handling, and access to protected or functional areas.
• Performance and analytics cookies: help us measure site traffic, page performance, visitor journeys, technical errors, and aggregate usage trends.
• Functionality cookies: remember choices such as language, display preferences, region, or previously entered information where relevant.
• Security cookies: help detect suspicious activity, protect sessions, prevent abuse, and maintain website integrity.
• Marketing or communication cookies: may support campaign measurement, content relevance, or communication effectiveness where permitted by law and browser settings.

4. First-Party and Third-Party Cookies

First-party cookies are set by Phoenix or by the website domain you are visiting. Third-party cookies may be set by approved service providers, such as analytics providers, embedded content providers, security tools, social media platforms, or other technology partners.

Third-party providers may process information in accordance with their own privacy and cookie policies. Phoenix does not control third-party cookie settings once you interact with external websites, plugins, or platforms.

5. Information Collected Through Cookies

Cookie-related information may include IP address, device type, operating system, browser type, pages viewed, time spent on pages, referral source, approximate location, language settings, interaction events, session identifiers, and technical diagnostic data.

This information is usually aggregated or pseudonymised, but it may be linked to personal data where you submit information through a form, access a client portal, subscribe to communications, or otherwise identify yourself to Phoenix.

6. Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to block cookies, delete existing cookies, receive alerts before cookies are stored, or restrict third-party cookies.

If you disable or block certain cookies, parts of the website may not function correctly, preferences may not be saved, forms may not work as intended, and some security or performance features may be affected.

7. Analytics and Performance Measurement

Phoenix may use analytics tools to understand how visitors use this website and to improve content, navigation, performance, accessibility, security, and site usability. Analytics information is used for internal reporting and website improvement.

Where analytics providers offer opt-out tools or browser settings, you may use those tools to limit certain analytics cookies.

8. Cookies and Personal Data

Where cookie data identifies or can reasonably identify an individual, Phoenix will handle that data in accordance with applicable data protection requirements and our Privacy Policy.

Cookie data may be used with other information we hold where necessary for security, compliance, fraud prevention, website administration, service delivery, or lawful business purposes.

9. Updates to This Cookie Policy

Phoenix may update this Cookie Policy from time to time to reflect changes in technology, law, regulation, browser controls, website functionality, or our business practices.

Updated versions will be published on this website and will take effect from the date stated on the page.

10. Related Policies

This Cookie Policy should be read together with our Privacy Policy, Terms & Conditions, Disclaimer, and any other notices made available by Phoenix.

11. Contact

Questions about this Cookie Policy may be directed to Phoenix Investment Bank (Labuan) Ltd at admin@thephoenixbank.com.